E-commerce Executive

About Us:

Chipku is a leading player in the eCommerce industry, dedicated to providing exceptional online shopping experiences. Our mission is to innovate and expand our online presence, offering a wide range of products/services to customers worldwide. We are looking for a dynamic eCommerce Executive to join our team and contribute to our growth and success.

Job Description:

As an eCommerce Executive, you will play a crucial role in managing and optimizing our online sales and presence. You will work closely with the marketing, sales, and product teams to enhance our online store’s performance, ensuring a seamless and efficient shopping experience for our customers.

Responsibilities:

• Manage and oversee the day-to-day operations of the eCommerce platform.
• Collaborate with the marketing team to develop and implement effective online marketing strategies to drive sales and increase brand awareness.
• Analyze website traffic and users’ engagement metrics, and use this data to optimize site content and layout for improved sales performance and customer satisfaction.
• Manage product listings, descriptions, and images, ensuring accuracy and consistency across all online channels.
• Monitor and report on eCommerce trends and competitors’ activities, providing insights for strategic planning.
• Coordinate with the logistics and customer service teams to ensure smooth order fulfillment and address any customer queries or complaints promptly.
• Work with the IT department to troubleshoot technical issues on the eCommerce platform and improve website functionality and user experience.
• Assist in the development and management of digital marketing campaigns, including SEO/SEM, email marketing, social media, and display advertising.
• Manage and optimize the eCommerce budget, ensuring maximum ROI.

Qualifications:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• Proven experience in eCommerce, digital marketing, or a similar role.
• Strong understanding of eCommerce platforms (e.g., Shopify, Magento, WooCommerce) and digital marketing tools and strategies.
• Excellent analytical skills and proficiency in analytics tools (e.g., Google Analytics, SEMrush).
• Knowledge of SEO/SEM, content marketing, email marketing, and social media marketing.
• Exceptional communication and collaboration skills, with the ability to work effectively in a team environment.
• Highly organized and detail-oriented, with a strong ability to manage multiple projects and priorities simultaneously.
• Creative problem-solving skills and a results-driven mindset.

Why Join Us:

• Opportunity to be a part of a rapidly growing company with a vibrant and dynamic team.
• Competitive salary package and performance-based bonuses.
• Professional development and career growth opportunities.
• Flexible working hours and the option to work remotely.
• A culture that values innovation, teamwork, and customer satisfaction.